📋 Frequently Asked Questions

iebet FAQ — Questions & Full Answers

From deposits and withdrawals to VIP programs, this is your go-to place for clear answers to questions iebet players ask most often.

iebet is a trusted platform built for players in Myanmar. This FAQ page answers the questions players run into most often, in as much detail as possible. Check the sections below for questions about withdrawals, mobile device use, account management, Myanmar traditional games, and the VIP Cashback program. If you can't find your answer, our Support team is available 24/7 via Live Chat.

Withdrawal Questions

That's correct. Withdrawals at iebet can only be sent to the wallet (KBZPay, Wave Money, AYA Pay, CB Pay) registered under your own account. Transfers to a wallet in another person's name are not allowed for security reasons. Please check in advance that your wallet name matches your account name.

Winnings from a Welcome Bonus can only be withdrawn after completing a 25x Wager requirement on the bonus amount. For example — deposit 20,000 Ks and receive a 24,000 Ks Bonus, giving a balance of 44,000 Ks. You must wager 24,000 Ks × 25 = 600,000 Ks before withdrawing bonus winnings. Note that you can withdraw your deposit amount before the wagering is complete, but any remaining bonus will be forfeited.

The minimum withdrawal amount at iebet is 30,000 Ks. Requests below this amount will not be accepted. Withdrawals normally arrive within 5 to 30 minutes of the request, depending on standard bank transfer cutoff times and network conditions.

If your withdrawal has not arrived after 30 minutes, first check your account transaction history to see whether the status is still Pending. If it is, contact the Support team via Live Chat. Please be aware that larger amounts may take longer due to more detailed KYC checks — the Support team will help sort it out.

Devices and How to Use

iebet can be accessed from Android and iOS smartphones, tablets, laptops, and desktop PCs using any modern browser such as Chrome, Firefox, Safari, or Edge. No app download is needed — you can play directly through the website regardless of your OS version.

Clearing your browser cache is the quickest fix. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files, then tap Clear data. In Safari, go to Settings → Safari → Clear History and Website Data. Also check your Wi-Fi connection and try playing from a spot with a stronger signal.

Yes, you can. On iPhone, open iebet.im in Safari, tap Share (the upload icon), then tap Add to Home Screen. On Android, open it in Chrome, tap the menu (three vertical dots), then select Add to Home screen. You'll get an icon just like an app and can open iebet directly without going through the browser each time.

Once a spin or bet has been submitted, the result is recorded on the server, so when you reopen the game after reconnecting you will see that result. If your connection drops before a bet is submitted, the stake is usually returned. If you have a bet showing as Pending, check your Transaction History — if anything is unclear, contact Support.

Opening an Account and Logging In

Your username must be a combination of English letters and numbers, between 6 and 20 characters, with no spaces. Your password must be 8 characters or more and include uppercase and lowercase letters, numbers, and at least one special symbol. Do not use simple passwords such as a bank account number or date of birth. Keep your password unique and private to protect your account.

On the iebet login page, tap "Forgot your password?" and enter your registered phone number or email. Once the OTP code arrives, you can set a new password. If you have issues with your personal details, you can recover access through Live Chat Support after passing an identity verification check.

To register, you will need a Myanmar phone number, a username, a password, and confirmation that you are 21 years of age or older. For deposits and withdrawals, you must have a wallet registered in your own name — KBZPay, Wave Money, AYA Pay, or CB Pay. The name on the wallet must match the name on your account.

If you want to change your Phone Number or Wallet, contact Live Chat Support and complete Identity Verification (KYC) first — the change will be made after that. For security, personal detail changes are not allowed directly through the system and can only be handled through Support. Please have a photo of your NRC (national ID card) ready in advance.

First, check whether Caps Lock is on and whether your Username / Password is correct. Then clear your browser cache and try again. If your account feels like it has been blocked, contact Live Chat Support and check your account status. If login keeps failing, note that your account may be temporarily locked — Support can resolve this.

Myanmar Traditional Games

Yes — you can play iebet's Shan Koe Mee directly from a browser on an Android or iOS smartphone without downloading an app. Both portrait and landscape orientations are supported and touch controls work well. With a stable Wi-Fi or 4G/5G connection, live table games run smoothly.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards. After the cards are dealt, each player's card total (based on digits 1–9) is compared against the dealer's cards. The highest total wins, with 9 being the top score. On iebet you can play in both live dealer format and RNG format.

3D refers to a 3-digit lottery. Results are displayed instantly on the iebet platform. Numbers are drawn through a transparent process, so fair play is guaranteed. Tips or predictions for guessing numbers are not provided here — please play responsibly.

The 2D (2-digit lottery) result announcement times can be seen on the iebet platform. You must place your stake before the bet cutoff — once the cutoff passes, bets cannot be changed or cancelled. As soon as the result is out, it is reflected in your account balance immediately. iebet does not provide number prediction tips — the player decides on their own.

VIP Program and Cashback

iebet VIP tier progression depends on your betting volume and activity over time. The more consistently you bet, the closer you get to moving up a tier. While exact turnover thresholds are not listed here, your number of bets, bet amounts, and continued account activity are the main factors.

iebet VIP members enjoy higher weekly cashback rates based on their tier. They also receive priority withdrawals, exclusive promotions, and enhanced personal support. Higher tiers such as Diamond come with increased bonus and cashback rates.

Weekly Cashback is a program that returns a percentage of your total valid bets for the week. It is credited automatically once a week. Rates depend on your tier: Bronze 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, Diamond 1.0% (maximum). Cashback funds can be used for further play and withdrawn once the wagering requirement is met.

iebet has 5 VIP tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%), and Diamond (up to 1.0%). The higher your tier, the higher your cashback rate, and the more bonuses and priority services you can access.

Ask our support team directly

If you can't find your answer in this FAQ, iebet's Myanmar-language Support team is available 24/7 via Live Chat. We can help with deposit and withdrawal issues, bonus enquiries, KYC verification, and account security. Email: [email protected]

Go to iebet Login