iebet Privacy Policy

Q: Can I request deletion of my data?

Yes. You can contact support@iebet.im to request deletion of data that is not required to be retained by law. Please note that financial transaction records may not be immediately deletable due to legal requirements.

This page clearly explains how we collect, store, and protect your personal data.

Last updated: 30 October 2026

INTRODUCTION

Introduction and Purpose

iebet is a trusted online casino platform in Myanmar. We take the security of our players' personal data very seriously. This Privacy Policy applies to all players and visitors who use iebet's website and services.

This policy explains what data we collect, how we use it, and in what circumstances it may be disclosed to outside parties. By using our platform, you are considered to have understood and agreed to the terms of this policy.

If you have any questions about our personal data handling practices, you can contact us at [email protected].

Section 1

Data We Collect

When opening a player account, processing deposits/withdrawals, and using customer support, the data we collect can be grouped into the following categories—

Personal Identity Information

Provided at the time of account registration —

Name and date of birth
Email address
Phone number
Residential address (if required for KYC verification)
National ID card / passport copy (required for KYC)

Financial Information

To record deposit and withdrawal transactions —

KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer records
Amount and transaction time (Myanmar Standard Time)
Payment reference numbers

We do not store full bank card numbers or PIN codes.

Technical Information

Automatically collected when you visit the website —

IP address (for estimating geographic location)
Browser type and version
Device type and model
Cookies and session tokens
Pages visited and game history

Section 2

How We Use Your Information

We use the information we collect only for the following purposes —

1. Account Management

Used to create player accounts, verify identity, and maintain player preferences.

2. Financial Transactions

Used to verify the details needed to process deposits, withdrawals, and VIP rewards accurately.

3. Customer Service

Used to answer player questions via Live Chat and email, with reference to account history so we can give more accurate assistance.

4. Security Protection

Used to detect and prevent account breaches, financial fraud, and unauthorized access.

5. Service Improvement

Used to gather data that helps us improve the platform technically and add features that make the player experience better.

6. Notifications

Used to send players important service-related updates, such as bonus changes and policy updates.

Section 3

Cookies and Tracking Technology

The iebet website uses cookies and similar technologies. These can be grouped into the following types —

Essential Cookies

Required to maintain your active session and keep security features enabled. If these cookies are disabled, the platform will not work properly.

Functional Cookies

Used to remember player preferences such as language and display settings.

Analytical Cookies

Used to collect usage data that helps us improve the website. These cookies cannot directly identify a player.

Players can manage cookies through their browser settings. Please note that disabling essential cookies means you will not have full access to our services.

Section 4

Third-Party Disclosure Policy

We do not sell, rent, or trade player personal data to third parties. We may only disclose data in the following situations —

Service Providers

We share only the data necessary to deliver services with payment platforms (KBZPay, Wave Money, AYA Pay, CB Pay), banks, and technical support providers. These service providers must use the data we share only for the purpose we direct, and they are bound by confidentiality agreements.

Legal Compliance

If we are legally required to disclose data due to a formal request in connection with a legal proceeding, we will do so.

Player Consent

Any third-party disclosure outside the cases listed above is done only with the player's explicit consent.

Section 5

Data Security Measures

iebet uses industry-standard technical and administrative measures to protect player information —

SSL / TLS Encryption

All personal and financial data transfers on the website are protected with SSL/TLS encryption.

Access Control

The number of staff who can access player data is limited, and they are bound by confidentiality commitments.

Server Security

Data is stored on firewall-protected, encrypted servers, and regular security audits are carried out.

KYC Verification

Documents submitted during the KYC process are stored securely, and any copies that are no longer needed are deleted once verification is complete.

We acknowledge that no data security method can offer a 100% guarantee. However, we commit to making every reasonable effort to protect player data.

Section 6

Data Retention Period

We retain player data only for as long as it is needed to provide our services and meet legal requirements —

Active accounts

Account-related data is retained for the entire duration that the player's account remains open.

Closed accounts

After an account is closed, financial records are kept for as long as required. Once that period ends, any data that can directly identify a person is deleted or anonymised.

Gaming records

Gaming records and transaction histories are retained for as long as necessary for audit purposes.

Section 7

Player Rights

Every player has the following rights regarding their personal data —

Right of access

You can request to view the personal data we hold about you.

Right of correction

You can request that any inaccurate or incomplete personal data be corrected.

Right of deletion

You can request that personal data we no longer need and are not legally required to retain be deleted. Please note that financial records cannot be removed due to legal obligations.

Right to object

If you have any objection to how we use your data, you can contact us directly at [email protected].

When a player submits a request to exercise any of these rights, we will act on it as quickly as possible. We will need to verify the player's identity before proceeding.

Section 8

Protection of Minors

iebet's services are intended for users aged 21+ only. We do not collect or process personal data from anyone under the age of 21.

If we identify that a minor is using our platform, we will immediately delete their data and close their account. If you become aware that a minor is using our platform, please notify us at once at [email protected].

Section 9

Policy Changes and Notification

iebet may review and update this Privacy Policy from time to time. When changes are made, the "Last updated" date on this page will be revised, and players will be notified via their accounts for any significant changes.

Continued use of the platform after a policy update is taken as acceptance of the revised policy. If you have any objection to unexpected changes, you may contact us at [email protected].

Section 10

Contact Us about Personal Data

For any questions, objections, or data requests regarding iebet's Privacy Policy, you can reach us via 24/7 Live Chat or the email below —

Email: [email protected]

Live Chat: Available 24/7 in Burmese

An account verification process is required when handling personal data requests.

FAQ

What You Should Know about Personal Data Protection

iebet collects personal identity information (name, date of birth, email), financial transaction records, and technical data related to website usage (IP address, cookies). If KYC is required, a copy of your national ID card must be submitted.

No. iebet does not sell, rent, or trade player data to outside parties. Only the minimum data necessary is shared with payment service providers, and they are bound by confidentiality agreements.

Yes. You can contact [email protected] to request deletion of data that is not required to be retained by law. Please note that financial transaction records may not be immediately deletable due to legal requirements.

If essential cookies are disabled, login sessions cannot be maintained and the platform will not function properly. Analytics cookies can be disabled without affecting your use of the service.

Financial data is retained for the period required by law. Once that period ends, data that directly identifies a player is deleted or anonymised.

For significant changes, you will be notified through your player account, and the "Last updated" date on this page will be revised. Continuing to use our platform after an update is taken as acceptance of the revised policy.